Description : Loan Set Officer, Melbourne. Company : Smith & Nephew. Location : Melbourne VIC

Smith+Nephew strive to support a Life Unlimited through the innovation and development of our best-in-class products that deliver measurable and meaningful clinical outcomes. Life Unlimited is more than just a mission statement for our customers and end-users, it extends to our people. Smith+Nephew is committed to providing a workplace and career path that invests in growth and drives personal development Summary: Perform the following administrative functions on behalf of the Company and in doing so represent the Company in compliance with the Code of Conduct and Business Principles and the employment agreement. Also operate within the VIC Operations Team Charter to build and develop a culture of Accountability and team building to provide unified outstanding customer service. Position Functions

• Pick, pack, check and receive all stock, including loan sets.
• Receive process & dispatch loan set/ kit returns and ensuring they are intact and in condition to be re-issued in a timely manner.
• Quality inspection of returned material/ equipment. Identify and confirm status of returned material/ equipment in SAP/ My Mediset to ensure ownership is transacted correctly
• Decontamination processing of returned equipment as and when require
• Assist with stock rotation of inventory and remove expired items where necessary.
• Track all products by batch/lot number and serial number. All products must be individually tagged.
• Assist with cycle counts and or stock takes.
• Identify discrepancies in bookings, ensuring Corrective Action Preventive Action (CAPA) takes place on all occasions to minimise Company risk.
• Perform domestic & International shipping duties and ensure delivery information is communicated to relevant departments.
• Respond to Customer and Branch enquiries in a timely, professional, cooperative and friendly Manner.
• Track loan sets at all times both dispatch and return to facilitate the quick turnaround of loan kits making stock available for the VIC Operations team in a timely fashion.
• Assist the customer service team with enquiries to ensure that bookings are processed correctly, with all stock being transacted via the tunnel to control movements and aid in the correct billing of non-returned stock.
• In conjunction with other team members handle the daily running of the warehouse ensuring all bookings are completed in a timely manner in order to meet branch surgery dates and internal key metrics.
• General warehouse and other related duties as directed by the Regional Operations Manager as required, forming a close working relationship with sales staff to ensure their needs are catered for on a case by case basis to ensure the best possible patient outcome.
• Maintain ISO 9001:2015 / ISO13485 environment, as required by the Quality responsibilities and authorities as defined by Quality Manual and associated procedures and work in accordance with strict health and safety guidelines and housekeeping.

REQUIREMENTS

• Certificate in warehousing and distribution
• Proven experience in a logistics or distribution environment
• Experience in loan set operations
• Experience working with contaminated materials
• Exposure to the medical device industry
• Understanding of Hospital CSSD process
• Good understanding of the order fulfillment process in Australian public and private healthcare facilities and the key partners in this process
• Good understanding of warehousing and transportation methodologies
• Good computer proficiency in MS Office
• Knowledge in SAP/ Radio Frequency Identification (RFID) processes

Desirable

• Training in Good Manufacturing Practices (GMP)/ Good Warehousing Practices (GWP)
• An understanding in loan kits
• An understanding of the Smith & Nephew product portfolio

Competencies

• Ability to adapt and respond to customer needs Superior
• Ability to work under pressure and meet deadlines often with conflicting priorities
• Able to work without direct supervision
• Excellent written and verbal communication skills
• Dedication to a high level of customer service for internal and external customers
• Can use initiative and follow instructions accurately
• High attention to detail
• Pragmatic problem solving skills